Silver Oak Casino Review
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Silver Oak Casino Review Bonuses and Promotions VideoWarning about Silver Oak Casino - Video Review
Die Casino Freispiele bei der Registrierung sind etwas anders als die Freispiele Oro Di Parma Tomatenmark. - Bonus Angebote und Bedingungen bei Silver OakBei Silver Oak Casino, werden wir nie das Deck stapeln. However, later the two players accounts were linked together and again the Lottery was refused, no more update since then, no reply. Have you found a relevant complaint about this casino, or do you have personal bad experience? More Games Online Keno New Online Slots Online Pokies Blackjack Online Roulette Online Baccarat Online. Aktuelle Bewertung:. Promotionen Kinderspiele Online Ab 2 Unsere Gewinner Neueste Boni. Sehr empfehlenswert Empfehlenswert Bedingt empfehlenswert Wenig empfehlenswert Nicht empfehlenswert. Silver Oak Casino wurde von uns zum ersten Mal im Jahr bewertet.
Die hГchsten Wert auf Sicherheit Oro Di Parma Tomatenmark Fairness Oro Di Parma Tomatenmark. - Silver Oak Erfahrungen und BewertungSilver Oak Casino Spiele Spielautomaten Roulette Video Poker Bingo Blackjack Bakkarat Craps Keno Word Hunt Casino. Silver Oak Casino Review Silver Oak Casino is an online casino established in with games supplied by Realtime Gaming. It is operated by Ace Revenue Group and is registered under the jurisdiction of Costa Rica. Last Updated: February 13, Silver Oak Casino Review Conclusion Silver Oak is a good casino to play at. The game selection is good, the welcome bonus and no deposit bonus is amazing, and we can’t fault their customer support. We do recognize that the payout time is longer than many other casinos, so this is something to keep in mind. Silver Oak Casino was established in and has unfortunately earned a bit of a tarnished reputation in the industry. This casino and its sister brands has a link to the Virtual Casino group which earned itself a rogue status and bad reputation in the iGaming world. Silver Oak Casino - Delay of payment for over 9 months. I have 10 withdrawal requests pending at Silver Oak Casino dating back to 2/20/20 with 0 approvals. These requests are as follows: 2/20 - $ 2/ Another great thing about Silver Oak is that the casino is continuously seeking players feedback to improve. As a result, they are adding new titles to its games lobby and offering pretty unique promotions to keep you happy and entertained. Also, most of the games are free to try before you play for real money. She received an email from the casino that Sommerzeit Usa since she lived in the U. One of the less appealing features of Der Schwarze Korsar casino is the long payout times. Website Language. Black points: 36 1 for this casino. The player tried to reach support representatives, every time he got a different answer, impossible to say if this payer got paid. The player's withdrawal request got delayed due to an unknown reason. The player Irish Cappuccino a withdrawal, sent documents for their account verification but 10 weeks later, they still haven't received the winnings. The company has headquarters in the Netherlands and several offices around the globe in countries such as the United Kingdom. There are several deposit and withdrawal options available, but we have heard complaints that the casino is sometimes slow to payout. Delayed payment, but Tank Trouble 4 by the casino representative. He then received a payment by check, however, it was refused by his bank. There is no information available on whether the player received their winnings or not. Complicated and delayed withdrawal and account verification processes. He placed an official complaint, still no reaction from the casino's side.
Security seems pretty good at Silver Oak Casino. Silver Oak is a good casino to play at. We do recognize that the payout time is longer than many other casinos, so this is something to keep in mind.
Silver Oak Casino Review 4. Play Now. Overall Rating. Bonuses and Promotions. Description Silver Oak is an online gaming site that has been around for nearly ten years.
Bonuses and Promotions Silver Oak casino really comes out swinging with its bonuses. Banking Options Banking options at Silver Oak are fairly standard for a casino site.
Some of the available banking methods include: Visa MasterCard Prepaid Card Neteller Skrill Bitcoin Bank Transfers Game Selection As for the real money games on offer, Silver Oak is again, a typical American-friendly casino.
Mobile Casino Silver Oak is also fully compatible with most smartphones and tablets. If you win a tournament or jackpot prize that exceeds this, the casino reserves the right to divide up your payments.
From to , these were the typical complaints against Silver Oak. Since then, there have been hardly any negative comments against the casino thus proving that the site has made it their goal to be transparent with players and make sure that all discrepancies are handled with care and to the satisfaction of the customer.
Customers can contact the casino directly if they are having any sort of problem. However, many players prefer to utilize a third-party option which is handled through the Central Disputed System LTD.
This company facilitates mediation between the casino and its players. Keep in mind that the casino reserves the right to make the final decision regarding any situation.
We can say, in confidence, that Silver Oak Casino is honest and reputable. This is one company that has overcome the challenges of being the new kid on the block and proceeded to create an atmosphere that is welcomed by their player base.
As long as you understand what the casino rules are and keep your expectations realistic, you will not find them to be dishonest in any way.
A sizable game selection. Unique bonuses. The potential to win big through tournaments or jackpot games. And a site that has a reputation we can trust and feel confident playing with.
Silver Oak offers all of this and then some. When you first land on the website, you will find all pertinent information easy to find among the blue and silver layout.
This casino has embraced the modern design of simple, large graphics which are also mobile friendly. Downloading the casino client takes only a few minutes and you can be on your way to powerful play.
There is enough variety in the game library to offer a little something for all types of players. If you prefer simple fun and the possibility of quick cash then reach for scratch cards or keno games.
Players who like more of a challenge can dive into the live dealer baccarat or blackjack games. Finally, if slots are your game then you will find hours of entertainment through the extensive collection of games which include a handful with progressive jackpot prizes.
The addition of the Players Rewards Card program by Ace Revenue helps alleviate the common concern over long payout times and limited deposit and withdrawal options.
Players are able to bank securely with the use of this card and reap benefits every time they play. Of course there is no shortage of bonuses offered by this casino.
Silver Oak has everything from a large welcome bonus to daily promotions to daily deposit bonuses for you to choose from.
Silver Oak makes the bold claim to provide players with Vegas-style entertainment and they do a decent job accomplishing that.
With a user-friendly site and games that cater to every caliber of player, we believe that this site is a worthwhile platform for online gambling fun.
Head over to Silver Oak through the link provided to become a member and check them out on your own. Please note that all comments are moderated in accordance with the GamblingSites.
I have been waiting for a payout since the 4th of September, they have all my info but every time I make contact I am told to keep waiting ,.
Scam… rules state business days for payout.. My payout has been sitting for 30 days.. I had won and did a withdrawal for the amounts of and on the 6 of last month and got approved for it on the 18 of last month too…sent in all the required documents then they tell me that my account was closed so nobody can tell me why or where is my money….
I will never go on that site again. I have waited since the end of November and they said they sent to company to wire the funds on December 18th and still no funds.
This is criminal. Took months to get my last payout many months ago. Because I issued a complaint they retaliated against me. Some of the reasons included my having a fold in my utility bill.
On here there is absolutely nothing bout claiming 1 or more bonus. Any freaking way i think this site is crap it waste 8 hrs playing yrsterday when one of the customer support said that i should be able to withthe dollars on the atorm bo mua after i meet all the playthrough which i did n try to withdraw but they tell me now no u can do to more then 1 free bonus would u like me to offer u one u have to deposit freak that i want but i did get pay.
This site reap me off 9 hrs of BS. Silver Oak Casino Review. After trying our luck here, we have created the following intimate look at this online casino.
Device Compability:. Key Information. Website — SilverOakCasino. Hit and Misses. High acceptance rate for credit cards Helpful casino hosts US players welcomed Great for slots Most bonuses are play bonuses Some reports of slow payouts.
Payment Method. Who Can Play. Who licenses this site for online gambling? What is the user base like? What deposit methods are accepted?
US residents are encouraged to utilize international-friendly pre-paid cards such as Netspend to fund their accounts. Players may also enroll in the Players Rewards Card program offered through Ace Revenue Group which works as a secure third-party payment option and offers faster payout times and additional bonuses.
Both options take up to two business days to be received. Direct bank transfer and Person2Person wire transfer are available for players in all other countries.
You should always make sure that you meet all regulatory requirements before playing in any selected casino.
Learn more. Home Online Casinos Silver Oak Casino Review. Silver Oak Casino Review Players from France Not Accepted.
Visit Casino. Players from France Not Accepted. Author: Matej Novota This review was last updated: TZ.
Read more Read less. Residents from France. IP addr. VPN usage. Website Language. Live Chat Language. Email Support Language.
No Deposit Bonus. Not available. Deposit Bonus. Payment Methods. Licensing Authority. Costa Rica.
Interesting Facts Big casino targeting US market. Positives Bitcoin accepted. Negatives Very slow payment processing. Casinos related to Silver Oak Casino 23 6.
Complaints about Silver Oak Casino and related casinos We have conducted extensive research on the web and as a result we have found following complaints on Silver Oak Casino or any brands that might be interconnected with it.
Insufficient evidence from casino. Black points: The player won a big jackpot but his winning was confiscated due to broken terms and conditions.
The casino pointed out a rule where the player should have had only one real money account and accused a player of a fraud.
We believe that this complaint could be closed in favor of the casino if the casino would have provided any evidence. With no new evidence, the case remains unresolved.
Read more on: askgamblers. Read more. The player won a jackpot, casino refused to pay them the full amount. After the player hit the jackpot and accumulated some winning, he requested a withdrawal.
The player disagreed and stated that before casino confirmed his winnings and now just tried to find a way how to not pay the big winning.
The casino failed to provide some evidence about the case. Show 1 similiar complaints with black points in total. Uncertain case, passive regulator.
The player received a partial amount of the deposit money, but the rest was still unpaid. A player from a restricted country by his words dealt with a casino that they would return their deposits.
The first payout was paid without a problem but the next payout didn't arrive and casino never replied to the complaint nor to the player directly.
The case remains unresolved. Read more on: thepogg. Lady from the US wanted to withdraw her winning but her account was suspended.
A player's withdrawal was divided into several payments when suddenly she was not able to log in. After she claimed a complaint against the casino she got an answer from the casino that her account was audited.
New information is missing and no more evidence was published. Delayed payment, likely paid. A player from United States complaints about extremely long withdrawal processing.
The player waited for one and a half month to receive the first payment. Rest of the payments were supposed to be on the way and the first payout arrived, and that is why we assume the rest of them was paid too.
Another case of extremely long withdrawal processing. In this case, the player complained that the withdrawal took way much longer than 7 business days.
We believe that in this case, the player started to be nervous too soon and the money was paid out. Another case of a long withdrawal process.
The player was disappointed with the withdrawal process and after they submitted a complaint against the casino, the casino's representative promised them a fast payout.
We believed that the player did receive the money and the case was resolved. Black points: 0. The player claims that she didn't receive her winning from the year of The player, Kiretta70, requested a withdrawal but it kept being sent back to her player's account every time she requested it.
She contacted the casino about this issue for about twenty-one times with no resolution. The casino claimed that she was paid her winning back in and didn't provide any further information about this case.
Extremely long withdrawal process with miscommunication between the player and the casino. The casino owed the player their winning for over six months.
The player complained about this casino for the second time in a row. The casino started to pay the player in payment installments but stopped after two months.
The customer support informed the player that the Bank of Montreal refused to accept the wire transfer and they tried to contact the player, but the player didn't answer.
The casino advised the player to contact their VIP manager, but the player didn't respond again. Read more on: ttps:. A problematic payout of the big amount requested for withdrawal.
We believed that both sides found a solution and the case was resolved. Show 5 similiar complaints with 99 black points in total.
Delayed payment, status unknown. Delayed payment with unknown status. The player complained that their withdrawal was delayed for more than one month.
Nobody responded to this complaint and we do not know if the player received the money or not. Generous casino. The player's withdrawal was declined due to the fact of bonus terms and conditions being breached.
Eventually, the casino representative informed a player that in this case, they decided to make an exemption and all the money would be paid in full.
Because there were no more complaints posted from the player or the casino, we believed that the player received the money.
Technical glitch. The player joined the casino from a restricted country based on wrong marketing e-mail that they received.
Only then the support team realized that the player came from a restricted country and they couldn't receive their winning.
All bonus winnings were seized and the account was closed. This case remains unresolved. Complaints on related Planet 7 OZ Casino Unspecified relation.
No reaction, passive regulator. Black points: for this casino. The player from Australia has requested a withdrawal more than three weeks ago.
It has been pending since. Casino stopped responding. Against fair gambling codex. Black points: 95 for this casino. We closed the case as unresolved because the decision of the casino was against our fair gambling codex.
Complaints on related Captain Jack Casino Unspecified relation. Black points: 37 for this casino. Player's account got blocked and their money confiscated without any explanation from the casino.
After the player requested a withdrawal, it was declined and their money was returned to their account. But soon after that, the player's account got locked and they were also blocked from the sister sites.
No further information is available ever since. Black points: 27 for this casino. Long withdrawal process. A player from the US had a problem receiving already approved withdrawal.
Player had been waiting for more than a month. After he sent the documents for verification multiple times and updated his payment methods as required, the casino answered he would get his winnings in 72 hours.
However, the player didn't receive his winnings. Casino claimed the money had been paid, the player still insisted on not having received anything.
The case is uncertain, we couldn't decide as none of the sides provided any evidence. Black points: 25 for this casino. Player's withdrawal request was denied due to unknown reasons.
After the player submitted requested documents for verification 3 times in the row, the casino was still declining it.
The player had the same problem with the casino previously and once they complained publicly, their winnings were paid to them.
But this time, it was different because the casino wouldn't respond to them. No other details are available after this.
Show 2 similiar complaints with black points in total 52 for this casino. Black points: 24 for this casino. Extremely delayed withdrawal process.
The player requested a withdrawal but it was delayed due to unknown reasons. There is no other information available. Black points: 60 6 for this casino.
Delayed payment. The player received only some of his money 1 of 2 withdrawals after almost 2 months, the casino claimed there was just 1 withdrawal from his account.
An uncertain case, no evidence shown. His withdrawal was approved on March 9th, , but it had been delayed. After complaining, the player received his winnings on April 21st, He received a response from the casino only after complaining multiple times.
No further evidence was provided by either side. No valid reason or excuse was given by the casino. German player had been waiting for 5 months, his withdrawal request was declined by the casino many times without a valid reason.
After a week, the casino replied they couldn't access his documents for verification. There was no further response from either side. In this uncertain case, we couldn't decide if the casino had a valid reason for delaying the withdrawal requests.
Show 2 similiar complaints with black points in total 12 for this casino. Complaints on related Royal Ace Casino Unspecified relation. Player was accused of multiple account holdings.
After the player won while playing with a bonus, they were accused of multiple account holdings. The player claimed they had only one open account.
No more details are available. Black points: 53 for this casino. Delayed payment, unclear case, the player had been claiming his winning for 8 months.
The casino didn't react to his requests via phone, email or chat. The player was considering a legal action against the casino. Despite providing all the necessary documentation for withdrawal, the casino was not replying to his requests and have blocked his account.
Player just got one reply saying the casino representative was out of office and would get back to him ASAP. The player was considering legal action against the casino.
No other updates since. Black points: 15 1 for this casino. Despite showing proof of processed transaction the casino insisted on its non-reception.
The player requested a withdrawal but the casino kept asking him repetitively for new proofs of identity, delaying the payout request.
In the end, the casino said that they had never received the deposit necessary for a valid play from the player. The player showed a proof that the deposit had been deducted from his bank account.
The casino stopped communicating. Disputed amount:?? Show 1 similiar complaints with 15 black points in total 1 for this casino.
Black points: 13 for this casino. Player had been waiting for more than 3 months for his withdrawal request to be paid out.
The player complained it had been more than 3 months since his withdrawal request got approved and he'd been waiting for a cheque payment. The casino was unresponsive.
Black points: 85 8 for this casino. Player's account got verified, then he was asked to renew his driver's license due to it's approaching expiration.
The player thought the casino was giving him a run-around and was stalling his pay-out. The casino didn't react to this complaint.
Black points: 30 3 for this casino. Identity verification issue, casino required more documents, player refused to provide them. The player complained that in order to validate a withdrawal request the casino asked for supplementary identity documents, the driver's licence had not been accepted as proof of identity.
However, the player felt it was not secure to send that kind of sensitive information to more parties and refused to do so.
The casino was unresponsive to contact attempts in order to discuss this issue. Delayed withdrawal due to repetitively incomplete documentation.
The withdrawal request had been repetitively delayed due to continuous requests to send the most recent verification documents. Each time the documents processing took several weeks and the player felt this was a neverending story.
The casino stopped communicating with the player and didn't react to this complaint either. Show 3 similiar complaints with black points in total 14 for this casino.
Black points: 15 for this casino. Delayed payment, the player received only half of his winnings.
He received half of the winnings after 6 weeks. Later on, the casino replied about the casino representative being out of office. Then the casino claimed they had sent out the second half of the winnings by a bank transfer, but the player said he had never received the money.
We don't know whether the player has ever received the entire amount of his winnings. Black points: 61 6 for this casino.
Withdrawal took too long, a check received after complaining publicly was refused by the bank. Player was waiting for the payment of his winnings for over a month.
Casino replied it had been processed, but until he made a public complaint the player didn't receive anything. He then received a payment by check, however, it was refused by his bank.
According to the last update, the player was in contact with his bank, trying to solve the issue with the check.
It is so far unknown whether the player received his winning or not. Show 1 similiar complaints with 61 black points in total 6 for this casino.
Slow payments. He had several unpaid requests pending on his account, which have already been approved. He complained that he had to wait weeks or even months for his withdrawals.
The casino replied to his complaint and informed him about his next incoming payment. The player provided a chat transcript with the casino support confirming sending money to the processor.
No reply from the player about the actual status so far, he has probably received the money. Misunderstanding — credit card used for the deposit had expired, there were issues with approving a new card to get the withdrawal processed.
Player had issues with getting his withdrawal approved because there was a misunderstanding concerning his credit cards. He made a deposit using one credit card, which had expired since depositing the money.
The player sent a new credit card details to the casino for verification, so that he could receive his winning. The casino assigned this to their fraud department.
Finally, the casino informed about working on this issue in cooperation with the player. The winning should be paid out soon or have been already paid out.
Show 1 similiar complaints with 0 black points in total. Complaints on related Slots Garden Casino Unspecified relation.
No reaction policy, passive regulator. Black points: 10 for this casino. The player's account was closed while their withdrawal request was still pending.
There is no further information available and the complaint remains unresolved. Black points: 97 9 for this casino. The casino became irresponsive to the mediator and the player.
No other information is available ever since then and the complaint was left unresolved. The player requested a withdrawal but it had been delayed for a while and the casino presented the player with different excuses whenever they asked for an update.
There is no information available on whether the player received their winnings or not. The complaint remains unresolved. Disputed amount: R6, bonus money.
Complaints on related Planet 7 Casino Unspecified relation. The player had his withdrawal denied and his funds were seized, too, without an explanation from the casino.
Uncertain case. The player, Quentin89, complained that after he made a withdrawal request, it was denied and all funds were seized from his account.
Player didn't understand why and contacted the casino but received no explanation. Finally, a higher casino mediator replied to his complaint and it has probably been resolved.
There is no update available at this time. Black points: 69 for this casino. Long verification process without getting any answers from the casino.
The player, Matt, made a request for withdrawal, sent over the necessary documentation for verification several times, but got no confirmation from the casino.
On one occasion, they canceled some of his winnings for a reason of not playing according to the rules. The player asked for an explanation, but none was given.
No reaction from the casino, no more update. Black points: 31 for this casino. Tawni didn't respond to this reopened case and all.
But we believe that the player received the rest of their money. The player's three withdrawals were delayed for at least a month.
There is no further information. Black points: 16 for this casino. Long withdrawal process due to a software issue ending with an account closure.
The player complained that after he had won and was about to request a withdrawal, the casino software was unresponsive. He was told to wait a few minutes but when he logged back into his account, it was closed.
The player had issues with affiliate casinos before and was not happy with the way the Canadian casinos treat their players.
Casino replied without any resolution offered to the player. No more update from the player. After an approved and processed withdrawal request, the player didn't receive their winning.
The player had their first withdrawal request approved in October, but ever since then, they were unable to get any accurate information on the withdrawal.
They were told that they would receive a tracking number of their payment two weeks prior they filled a complaint.
The casino claimed a check was sent to them in December, however, in January they still didn't receive anything. No more update since.
Player has probably been paid. Show 5 similiar complaints with 1, black points in total for this casino.
Black points: 42 for this casino. Complicated and delayed withdrawal process. The casino didn't respond. She was still missing the rest of her winnings and wrote another complaint to seek help in resolving this issue.
Unfortunately, the casino never responded to her new complaint and it stayed unresolved. Black points: 19 for this casino. The casino kept on promising them that they would receive it soon, but they didn't.
The complaint remained unresolved. Black points: 11 for this casino. Complicated and delayed withdrawal and account verification processes.
The player requested a withdrawal and sent all the documents needed for the account verification multiple times.
They were told that their withdrawal had been approved and would arrive soon, but that didn't happen. No further details are available. Player received only a partial amount of their deposits back.
The casino stopped communicating with them. The player found out that the upper management has decided to close all of her accounts she had opened at the casino's sister sites.
No more information is available. Complicated withdrawal process. The player tried to receive their winnings but the casino wouldn't accept their bank for payout but asked if their bank would accept international checks and they said they would.
In the end, the complaint remained unresolved. Delayed withdrawal process. The casino stopped responding to the player.
After the player requested a withdrawal and passed their account verification, they were asked to contact the casino via live chat to finalize it.
But there had been one problem because the casino had blocked them from the live chat and stopped responding to their emails and phone calls as well.
Ever since then, there had been no further information on whether the player received their money or not. The player passed their account verification but the casino wouldn't allow them to withdraw their funds.
No other information is available after that and the complaint remains unsolved. Black points: 99 9 for this casino. After five weeks of waiting, the player received their first payment installment.
Soon after that, the complaint was closed at that point. The casino didn't respond to the player's reopening of the complaint at all.
We believe it was just delayed and the player received all the money. The player got no reply from the casino after he requested withdrawal and sent the necessary documentation.
The player, Spoon, complained about the lack of information he received from the casino. He made a withdrawal request, sent over the necessary documents via fax and email and ever since that, he hasn't heard from the casino again.
He has been waiting for his winning for over a month. No reply from the casino, no more update available. Black points: 79 7 for this casino.
Long withdrawal process, still no update from the casino after one month. The player, Costa, was complaining that after his withdrawal request had been approved, he still didn't receive any payment one month later.
The casino customer support didn't provide any answers. No reply from the casino, no more update. Black points: 69 6 for this casino.
The player's two withdrawal requests were approved but not received. The player submitted two withdrawals but hasn't confirmed if they were paid and unfortunately, there is no further information about this complaint.
Black points: 53 5 for this casino. The player was waiting for the last payment to arrive. The player received all of their payment installments, but one.
The casino responded that the last payment was approved and sent, but it wasn't received by the player. There is no further information available.
Black points: 39 3 for this casino. Very long withdrawal process. The player's winning was approved for withdrawal, but one month later and they still were waiting for the payment.
There is no further update available. Long withdrawal processing - the player was waiting for over a month, no news from the casino.
The player, Godmatik, quoted the casino's terms and conditions where it stated 3 days for approval, 7 days for payment to be sent.
However, one month after the player submitted his withdrawal request, he still hasn't received any confirmation of approval.
No reaction from the casino, no more update from the player. The player was accused of multiple account holdings.
This player had requested four withdrawal which of two were already approved and the remaining two were still pending and they still didn't receive their money.
The casino claimed that they found out that there were several accounts associated with the player's account's IP address.
They also said that they tried to contact the player multiple times via email but never received any response from the player. The player said all their accusations were false.
The player was having issues with the verification because he was getting a new driving license. The player was waiting for his payment but it couldn't be verified because of the missing documents.
The player was in the process of obtaining a new driving license and the whole process would take up to four months. Extremely long withdrawal processing for over two months.
The player is complaining about not receiving any payment and a lack of contact from casino support. The player provided a wrong account number and because of that, the payment was delayed.
The casino wouldn't issue another payment order until the wrong payment bounced back to the casino, meaning the usual months would be extended by another few months.
There have been no further updates about this case since then but we assume that the player has been paid in the end. The player had problems with receiving their money, changed the payment method after which part of the payment was missing.
Casino accommodated the player with an alternative way of payment after this incident. There is no further update ever since.
Show 18 similiar complaints with 1, black points in total for this casino. The player was complaining about not being able to get his winning approved even though he had sent the documents for verification approximately seven times.
The player couldn't understand why the casino didn't receive the documents he had sent many times. Casino representative replied that she would check on this issue.
There was no more update since and we believe that the player was probably paid. Extremely long withdrawal processing. The player is complaining about huge delays in payments.
The player complained that he was told that he would receive multiple small payments within several months.
Being a VIP member, he felt that he had been mistreated by the casino. The casino replied that the payments would come soon.
There is no update since and the player had probably been paid. The winning was sent to the player via check but it was not eligible to be cashed out.